PC Repair Training, this course covers the technical knowledge required to install, configure and maintain ICT systems. The course also prepares you for dealing with customer support such as fault finding. Network installation and ICT hazards are also covered on this course. This course is aimed at people looking to work in the ICT repair/support fields. A basic computer knowledge would be required prior to starting this course.
Maintain ICT Equipment and Systems
Online Multiple-Choice Test
Customer support provision
Install and Configure ICT Equipment and Operating Systems
Install, Configure and Test ICT Networks
Producing Simple Word Processed Documents
Level: 2
Duration: 3 months
Maintain ICT Equipment and Systems
- Identify hazards associated with ICT equipment and how to reduce risks
- Identify failures in ICT equipment and apply appropriate fixes
- Apply preventative maintenance to ICT systems
Online Multiple-Choice Test
- Identify hazards of ICT equipment and reduce risks to hardware/personnel
- Identify failures of ICT equipment and apply remedial maintenance
- Apply preventive maintenance to ICT hardware systems
Customer support provision
- Provide technical information and support in response to customer requirements
- Identify potential improvements in the customers’ use of resources
- Assist in reviews to identify how automated procedures may improve customers’ use of resources
- Create routine automated procedures and assist in the creation of complex automated procedures
Install and Configure ICT Equipment and Operating Systems
- Prepare hardware/equipment for installation
- Install and configure hardware/equipment
- Test installed hardware/equipment
- Prepare, carry out and document the installation and upgrade of an operating system
- Configure and test an installed operating system
Install, Configure and Test ICT Networks
- Identify network concepts and terminology
- Identify components that make up a network
- Install, configure and test a network
- Use and control a local area network
Producing Simple Word Processed Documents
- Prepare to produce new documents
- Produce new documents
- Edit existing documents
- Check produced document
- Save and print documents
Level: 2
Duration: 3 months
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